Refund Policy

Our Commitment to You

At Hulux Tv, we prioritize the excellence of our IPTV subscription service. This policy specifies the conditions that may warrant a refund, fostering a straightforward and just process for all our clients.

Refund Eligibility

You might qualify for a complete or partial reimbursement based on these specific situations:

Technical Failures: Service is completely non-functional on your compatible device for 72+ consecutive hours due to a fault on our side.
Duplicate Payments: Accidental duplicate charge for the same subscription period.
Initial 7 Day Windownew customers: Request within 7 days of first purchase after attempting support-led troubleshooting.

How to Request a Refund

To obtain a refund, please follow these steps:

Connect with our support team using Contact page.
Please use the subject line: "Refund Request".
Please provide your complete name, the email linked to your subscription, and the purpose of your inquiry.

Sample Refund Request Message

Contact: Send a message via our Contact page

Message Title: Refund Inquiry

Hello,

I am reaching out to seek a refund for my IPTV subscription.

My Name: [Your Full Name]

My Email: [Your Subscription Email]

Reason for Refund: [Provide a concise explanation for your reasoning, such as technical problems, double billing, etc.]

Thank you.

What We Need to Process Your Refund

Account email used at checkout
Order/transaction ID from {Payment Gateway Name}
Brief reason and steps already tried with support
Device/app details (e.g., Firestick + IPTV Smarters)

Processing Timeline

0–3 business days Assessment conducted by assistance group
Same day after approval Your refund has been processed back to your original payment method ({Payment Gateway 1} / {Payment Gateway 2}).
5–10 business days Funds may vary based on issuer policies.

An email notification will be sent at every stage. Expect longer response times on weekends or holidays.

Exceptions (When Refunds Are Not Provided)

Refunds cannot be issued under these specific circumstances:

You feel dissatisfied with the provided channel list or content.
Your internet speed is inadequate or unreliable for streaming media.
You have contravened our Terms of Service, for instance, account sharing.
Geo-blocking challenges in your region are unfortunately outside of our influence and control.

How to Avoid Refund Requests

Check Compatibility: Confirm your device/app supports M3U/Portal before purchase.
Stable Internet: Use 30 Mbps+ and 5GHz Wi Fi or Ethernet for 4K.
Use Setup Guides: Follow our step by step Installation page.
Ask Support First: Most issues are solved in minutes—please contact support.

Frequently Asked Questions (FAQ)

After receiving approval, refunds usually take up to 3 business days to process; however, depending on your bank or payment provider, it may take between 5 to 10 business days for the funds to appear in your account. For status inquiries, please contact support.

Typically, refunds for a change of mind are not available after the first 7 days. We suggest that you examine our features thoroughly and reach out with any inquiries prior to subscribing. For complete details, refer to our Refund Policy or reach support.

Our subscriptions automatically renew. If you overlook canceling prior to your renewal date, please contact us without delay. Refunds for renewals are evaluated individually. Discover more in our Terms.